Returns & Refunds

We want you to shop with confidence. Please read the following before starting a return.

How to start a return

Email hello@finchfoods.ca with your order number, the item(s) you wish to return, and the reason for your return.

You may request a return within 30 days of delivery.

Products must be unopened and unused.
Opened food products cannot be returned unless they are damaged, defective, or the wrong product was supplied.
For damage claims, please include clear photographs. We may request additional photos before approving a claim.

Customer pays return shipping unless the return is due to our error.
Finch Foods Canada covers return shipping for damaged, defective, or incorrectly supplied products.

Approved refunds are issued to your original payment method after we receive and inspect the returned item(s).

Questions about a return? Email hello@finchfoods.ca or visit our Contact page.