Privacy Policy

Finch Foods Canada Inc. operates the online store at finchfoods.ca

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Store, or otherwise communicate with us.

By using the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described here.

Questions: hello@finchfoods.ca
Finch Foods Canada Inc.
[REGISTERED CANADIAN OFFICE ADDRESS]

1. Personal information we collect

We may collect:

• Contact details (name, email, phone, shipping and billing address)
• Order and payment information (payment card details are processed by our payment providers)
• Account information if you create an account
• Communications you send us (including wholesale enquiries)
• Device and usage data (IP address, browser type, pages viewed), including via cookies
• Information from Shopify and other service providers that help us operate the Store

2. How we use personal information

• Process and fulfil orders, returns, and refunds
• Communicate about orders, shipping, and customer support
• Respond to enquiries, including wholesale enquiries
• Improve and secure our Store and Services
• Send marketing communications where permitted (you may unsubscribe at any time)
• Comply with legal obligations

3. Sharing personal information

We may share personal information with Shopify, payment processors, shipping carriers (such as Canada Post and UPS), service providers, and authorities when required by law. We do not sell your personal information.

4. Cookies

We use cookies and similar technologies to operate the Store and understand how it is used. You can control cookies through your browser settings.

5. Retention and security

We retain personal information only as long as needed for the purposes described in this Policy. We use reasonable measures to protect personal information; no method of transmission or storage is completely secure.

6. Your rights (Canada)

Depending on applicable law (including PIPEDA), you may have rights to access, correct, or request deletion of your personal information. Email hello@finchfoods.ca to exercise these rights.

7. Children’s privacy

The Store is not directed to children under 13. We do not knowingly collect personal information from children under 13.

8. International transfers

Your information may be processed in Canada and other countries where our service providers operate.

9. Changes

We may update this Privacy Policy from time to time. Continued use of the Services after changes means you accept the updated Policy.

10. Contact

Finch Foods Canada Inc.
[REGISTERED CANADIAN OFFICE ADDRESS]
hello@finchfoods.ca