FAQs

Do I need an account to place an order?

No. Customers may checkout as guests, although creating an account allows faster checkout and access to order history.

Where do you ship?

Currently, we ship across Canada.

How long does delivery take?

Orders are processed within 1–2 business days and are typically delivered within 3–7 business days. See Shipping & delivery for details.

What is your return policy?

Unopened items may be returned within 30 days. Opened food products are only eligible for refund or replacement if they are damaged, defective, or incorrectly supplied. See Returns & Refunds.

Are your products organic?

Some products are organic while others are not. Product-specific certifications and attributes are clearly displayed on each product page.

Are your products gluten-free?

This varies by product. Please refer to each product page for ingredient and allergen information.

How do I track my order?

Once your order has been dispatched, you will receive an email with tracking information.

Do you offer wholesale pricing?

Yes. Businesses are welcome to contact us. Email hello@finchfoods.ca or visit our Contact page.